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CUSTOMER FEEDBACK
All the shutters are finally hung
and they look beautiful! They really add to the character
of this historic home. Thank you so much for all of your
help with this project...
Every now and then, people who walk
past the house will stop to comment how nice the shutters
look. The quality of the workmanship and the excellent customer
service Timberlane provided is unsurpassed!
From a Very Happy Customer,
Beth W.
Riegelsville, PA
I also wanted to
tell you that all of the people who I worked with at your
company are fabulous. They all have a customer service orientation,
know their products and treat their customers like old friends.
I am a critic of poor customer service and always feel compelled
to point out outstanding customer service.
My antique house
and I thank you all for everything! You are the best!
Sincerely Yours,
Jeff B.
Salem, MA
...Our installer was very impressed with
the quality of your shutters and was so pleased that I gave
him your brochure and shutter sample so he can recommend
you.
Many thanks for making our shutter shopping
nothing to shutter over. Totally on the contrary –
it was a delight!
Sincerely,
Patty and Dale R.
More Testimonials
"I did receive my product last week, it was exactly what I wanted. It was a hinge for a shutter. I already installed it. I want to thank you and let you know your company has incredible customer service from the person taking the order on the phone to the follow up phone calls after the product has arrived. As a restaurant owner I strive to have my company do what yours is clearly excellent at. Thank you again."
Scott.
"Truly, Timberlane is one of the best companies I've done business with in such a long time. I wish all kinds of places could treat me so well!"
"You did great ... NO PROBLEMS ... quality,service, packing, shipping and service was exceptional. It was a pleasure to do business with you."
"I was very satisfied. I had thoroughly researched getting some replacement shutters for my 80+ year old house and Timberlane did an excellent job. I will defininitely contact you when I need to replace the rest of the house. Thanks."
"I am glad that I have the opportunity to express my feelings on my recent purchase. Your customer service is outstanding! I was so impressed by the phone call I received from your company to see if I received my order in a timely fashion. A couple of days later, I was called by your company to see if I was satisfied with my order. It really meant a lot to get those calls. I work at a local hospital and am the customer service representative and I told them at a session how my experience was outstanding with you even over a small order and how important that is. You guys are doing a great job and I definitely will recommend you and order from you again. Thanks"
Connie D.
"Your products are fantastic. I have already recommended you to two customers in Chestnut Hill. I'll take some pictures of the board and batten shutters on my farmhouse, if you like, and send them to you. They look fantastic and I have had many compliments."
"Thanks so much and it has really been a pleasure doing business with you and everyone that I’ve spoken with in your company!!! And as you know, that’s as valuable as the product you are selling!!! Thanks."
Pat K.
"The person who helped me at Timberlane gave me excellent advice/ support, his name was Joe Walsh. I wanted shutters that remain permanently closed, and he helped me by telling me to put the bead/ batton on the other side, and by helping me pick hardware etc. I could have bought cheaper shutters from another company, but decided that Joe's help deserved my order, as nobody else took the time to really find out what I was trying to do. I love the shutters; they are on a brick coach house that we sell as a vacation rental space. They look absolutely charming, and I couldn't be more delighted with them. if you want a picture for your own advertising, I'd happily supply one."
"I worked with Craig Rosenwald during this process and found him to be very helpful and knowledgeable about Timberlane Shutters. Jennifer Schroeder in your Customer Service Dept. is very courteous and professional. I am very happy with the experience."
"We work with companies all over the US to get materials that our customers speck to us. I have to say that the majority of the time we end up chasing our tails trying to resolve issues of installation or missing parts. Vendor feedback to our calls and concerns are a huge source of frustration. Working with Timberlane has been quite the opposite. Every person I worked with at your organization from sales to shipping have been courtious, responsive and most of all, a rare trait today, willing to work to get the issues resolved. Usually today the solution to a question or problem seems to be the job of someone who is never around and voicemail is full. I wonder why. Anyway, thanks for a wonderful experience."
"Your shutters are the best-they are lovely, well made and very impressive. NO OTHERS make them as well as Timberlane-we are delighted with the quality and craftsmanship."
"I am totally happy with Timberlane and am a returning customer. I always work with Joe Walsh and find him both knowledgeable and patient. I would no longer look elsewhere for a product that you sell."
"You just can't find this type of quality and customer service at a large home improvement store. The shutters took a old, plain farmhouse and turned it into an elegant, antique beauty. The difference the shutters made in the appearance of the home was simply astounding. (It was part of a complete remodel with a new tin roof, stucco, porches and columns.)"
"The shutters look great on our 1858 schoolhouse which is owned by the Historical Society of Whitpain. We plan to order more shutters for the other windows... Thank you. We are very pleased."
Marie Goldkamp
President, Historical Society of Whitpain
"I knew NOTHING about what I needed and wanted but the sales associate guided me through with ease. This is actually the second purchase of these shutters for our hotel properties."
"My salesman was very personable, knowledgeable but not pushy. The items delivered were what was promised. I was notified in advance of my ship date and items arrived as promised."
"The shutters are excellent, service was professional, and overall you met the very high standards you portray on your website. Thank you for a more than pleasant experience."
"Joe Walsh is an asset to your company. He was always helpful and went through numerous estimates to make sure I ordered exactly what I desired. It was the best custom work experience we had as part of a major remodel on our home. Especially important when dealing with someone across the country. The products arrived exactly as ordered, fit perfectly and were in perfect condition. Joe really was a big help and I appreciate this level of service. Thanks for asking."
"I think that your company has provided one of the best services of the many companies that I have been dealing with in building my new home. Craig, my "shutter man", was so helpful. It was a breeze to order because he knew exactly where to lead me. I had hesitated to order because I thought it would be a debacle, but it was not. Then the shutters came in two weeks! Although we are not ready for them, I was amazed at how fast they were delivered. They were packaged well and really don't take up too much space as they wait to be installed. Hope fully, the unwrapping and installation will be as smooth as everything else. you guys will get my highest recommnedation if that goes well and I will defiately use you for our pool house. Thank you. Very classy."
"Your telephone staff is very pleasant to deal with. I had a complex set of rabbits and beading and they worked to get it right even though it took a number of iterations. very professional. As soon as we work through a few issues on the set I bought I will be back with another order."
Steve
"My sales associate Dan was a pleasure to work with. I called him several times with questions before ordering and he always explained the shutter details patiently and professionally. Dan is a gem!"
"Dan Cohen has been a joy to work with. He is couteous, smart and thoughful. Thank you very much for assisting us here at Lincoln Cottage!"
"They are beautiful... I am nothing but happy with them. I love my shutters! They make me happy everytime I look at them! (and how weird is that?!)"
"Great shutters-While being stored in the basement (waiting to be installed) they survived 4 feet of water due to a flood caused the big Northeast storm last week."
"I found my entire experience very professional and satisfactory. I was also very impressed with the quality of packaging. Your personal are very helpful and courteous. I will definitely recommend your company going forward. Thank you."
Richard H.
"Great job - the shutters look wonderful!! Thank you for all the help with hardware specifics. We were installing into rock, which made things a bit tricky in that regard, but it worked out beautifully!"
"We just love our shutters - they are beautiful! They fit perfectly with our home - Thank you so much for having such a wonderful product and company."
"Timberlane is one of the best run companies that I have worked with in a long time. Everything from visiting the website to talking with the technical team, it was a pleasure."
"I had a great experience with Timberlane. The consultant/sales person (Craig R) was extremely knowledgeable and friendly. No matter how many times I would call to ask a question when selecting the hardware and shutter style he was always accommodating. I will certainly come back to Timberlane when ordering shutters for the other portion of our house. THANKS!"
Rich G.
"The Timberlane service reps are very knowledgeable and courteous. Phone calls were returned on a timely basis and questions answered thoroughly. I am very pleased with the quality of your shutters and would highly recommend your company to others."
"Many thanks for the help. Finally - a number to call and experienced people who are willing to take the time needed to actually offer assistance."
"Keep up the good work. It is hard to find businesses today that are as organized and as easy to work with as Timberlane. Thank you for such a quality system and product."
"Jo Ann was most helpful both on my shutter order and my hardware order. I came to you facility and met Jo Ann before my orders. She was most helpful and knew the products, which made my purchase most enjoyable. Your product and personnel are a tribute to you and you company."
"Very pleasant experience. I wish other suppliers would follow your example."
"I could not be happier with my Timberlane shutter order. My sales rep was knowledgeable and helpful when I had questions and the shutters are beautiful. I have had neighbors stop by and tell me how much they like my new shutters. I would recommend Timberlane to anyone looking for real shutters."
Jay S.
"The shutters are beautiful in every respect. I plan on placing an order next year for the back of my house. I have recommended Timberlane to two friends since I have had the shutters hung."
"We work on many high end homes and we would recommend your product to our homeowners without reservation and we use your website to let them see what you have to offer. Great Product!"
"I love the shutters. They look great and I've had many compliments. The house needed some curb appeal and the shutters really helped."
"Our sales person, Joanne, went above and beyond to accommodate us with shutter and hardware decisions along the way. We chose Timberlane over several other viable options because of Joanne's professionalism, genuine understanding of the product, responsiveness, and lack of tasteless sales tactics. We highly regard your company and will recommend Joanne with enthusiasm."
"My experience started on the net...was easy to sort out your first was first rate.... then the catalogues came and yours was superior and highlighted a superior product ...then started with your sales folks....couldn't have been more helpful....now I need to "shutter" the back of my house...will do in the spring....you have my business and referral business for life....custom shutters and hardware make a huge difference in the look of a house....you people "get it" .....wonderful firm."
"I am a general contractor in St. Louis, Missouri specializing in restoration. I have used your shutters for years. I will use no other. Thank you for the quality that I as a builder can bank on."
Jeff M.
"I really like your work atmosphere in your office. It looks like you have a good group of people there and they enjoy their job. Thank you."
"Excellent sales person - patient while also being attentive. Great style assistance on a very difficult mid-century house. I feel that he really helped me maximize my curb appeal."
"My salesman was Joe Walsh. He was absolutely excellent. His patience and expertise really made this a pleasant experience. My carpenter was also very impressed with the quality of the shutters and hardware. I think my shutters are beautiful. I've already received many compliments from neighbors etc., they even like the purple color!"
Debby C.
"We buy on average 30-40 pair of shutters per year. Since we started buying from Timberlane I stopped shopping other vendors, we have been very please with the service and products."
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